![]() ![]() The Smilebox Terms of Use are a bit vague regarding what happens to content after you cancel premium service. In September 2009, Smilebox purchased Preclick. Why can’t a company with the backing of Hallmark provide a similar level of service? Despite these issues, Smilebox continues to expand. Our contact page provides email, phone, postal address, and an online feedback form. By comparison, the website has served millions of visitors without charging a single penny. This seems like a paltry level of customer service for a company charging their customers about $40 per year. However, when calling that number, there is an answering machine that states Smilebox does not offer phone support. Only after an extensive research background check of the company will one discover the unlisted number on a company profile page, which is (425) 881 9475. Nowhere on the Smilebox website is their phone number listed. However, the address is readily available on the Hallmark Smilebox FAQ page. The difficult to find customer service email address is (this isn’t available on the contact page). The Smilebox website does not readily provide a customer service contact phone number or email. In their agreements, in writing, they refuse to abide by this common practice.ĭifficult to Contact Smilebox Customer Service. However, Smilebox does not offer a money back satisfaction guarantee. This is a common practice for most businesses. One of the first and most essential rules of customer satisfaction is to offer a money back satisfaction guarantee. The practice of charging people for something they’ve not yet received and then refusing to issue a refund is considered fraudulent. The Smilebox Terms of Use document states, “You will not receive any refund or partial refund for any charges already billed to your account.” However, if you’ve unknowingly been charged a renewal fee for the coming year of service, and you’d like a refund, your credit card company will likely reverse the charges. The Club Smilebox Terms of Service indicate that you are responsible for all fees and late charges as well as any legal fees resulting from collection action. This seems a bit unfair since the $40 fee is for a complete year of use. will not refund any remaining portion of your subscription fees….” This means that a person may be charged an annual fee without an advance reminder (or noticing it), and then be refused the right to a refund. ![]() You may cancel the Services at any time, but Smilebox, Inc. In fact, the Smilebox Terms of Use state “All payments are completely non-refundable. ![]() For most people, automatic annual charges are something that go unnoticed, and most people, once charged, won’t notice or bother to request a refund. Once you subscribe to the premium Smilebox service, you will automatically be charged an annual membership fee of about $40 per year. Reoccurring Annual Service Membership Fees. Choose from over 2000 songs + your own music.Print keepsakes – both you and those you send to.The advanced version allows for the following expanded features: Premium Smilebox Features. The free version of the program allows for basic greeting cards with animation and music. Smilebox is an easy to use scrapbook and greeting card creation program from Hallmark for Apple and Windows computers. The original article title was, “Smilebox – Review of Greeting Cards and Media Authoring Software and Service Account Cancellation Customer Complaints of Fraud and Scam.” We have shortened the name to “Smilebox – Product Review and Consumer Complaints.”Ĭontact. It’s up to individual consumers to review current facts to decide if it’s a product that might work for their needs. Presumably there are some people who find Smilebox worthwhile, and some who don’t like it. Īs you will see on the Better Business Bureau website, Smilebox has an ‘F’ rating and numerous complaints have been filed. Instead, we are suggesting people handle resolutions through the Better Business Bureau page for Smilebox. We are not currently providing consumer advocacy support for this issue. It remains here for archival purposes to document some of the work we have done over many decades in identifying and addressing consumer issues. As of March 2021, the information is over 10 years old. The document below was originally posted on. ![]()
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